Refund & Cancellation Policy

Last updated: 20 October 2026.

This page covers anything you buy directly from SmartWebpreneur: what you get, how it reaches you, and when you can have your money back. Questions: admin@smartwebpreneur.com.

What we sell

Digital products only: ebooks, guides and software tools that you download. Nothing is physical and nothing is shipped. Every product is a one-off payment. There are no subscriptions and no repeat charges, so there is never anything to cancel.

Cancellations

You can cancel an order at any time before you complete payment, simply by leaving the checkout. Nothing is charged. Once payment is complete the download is delivered straight away, so the order can’t be cancelled after that, but the refund cases below still apply.

Delivery

  • Delivery is immediate. As soon as your payment goes through you get a download link on the confirmation page, and the same link by email within a few minutes.
  • No email after an hour? Check your spam or promotions folder first. If it still isn’t there, email us with the address you paid with and we will send the link again, normally within one working day.
  • There are no shipping charges and no delivery times beyond the download itself.

Refunds

All sales are final. A download can’t be handed back once it has been delivered, so we don’t offer refunds for a change of mind. If you’re stuck or something doesn’t work the way you expected, email us. We will help you get it working.

We will refund you in full in any of these cases:

  • You were charged twice for the same order.
  • The product never reached you, and we can’t get it to you within 3 working days of your email.
  • The file is broken (it won’t open or download), and we can’t fix or replace it within 7 days of your email.
  • The payment wasn’t made by you. Please tell your card issuer as well.

How to ask for a refund

  1. Email admin@smartwebpreneur.com within 30 days of buying. Use the subject line “Refund request”.
  2. Include the email address you paid with, the product name, the date you bought it, and what went wrong.
  3. We reply within 2 working days and tell you whether the refund is approved.

How long a refund takes

Approved refunds are sent within 5 working days of approval, always to the card or account you paid with. Your bank then usually takes 5 to 10 working days to show the money on your statement. Refunds are made in the currency you paid in. Your bank may have converted the price when you paid, so a small difference from currency conversion is possible.

Products bought on other platforms

Some of our products are sold through platforms such as Gumroad or Payhip. Those platforms take the payment, so a refund there is processed under that platform’s own policy. The promises above still apply: email us and we will sort it out with the platform.

Tools we recommend through affiliate links are sold by their own makers, not by us. For a refund on one of those, contact the company you bought it from. If they don’t answer, tell us and we’ll chase them.

Before you dispute a charge

Please email us first. Almost every problem is fixed faster by a reply from us than by a bank dispute, and you won’t lose anything by asking.

SmartWebpreneur is run by Vishwanath Naik, a sole proprietorship registered in Karnataka, India (GSTIN 29AFJPV1718G1Z4). See also our Terms, Privacy Policy and Contact page.